VSoftwareTools Support

Support when you need it.

Current customers can sign in to open and track a support ticket, start a remote support session, use our product guides to find answers quickly, or review Windows workstation settings.

Open Support Ticket Start Remote Support User Guides Workstation Settings

Choose the help you need

Support is just a click away.

Use the support ticket system for normal requests. If one of our technicians has arranged a remote session with you, use the Remote Support link to join the session.

Customer Support

Open or track a support ticket

Sign in to your VSoftwareTools customer account to submit a new support request and review previous support tickets.

Customer Login

Remote Assistance

Join a technician-led support session

If a VSoftwareTools technician has given you a remote-support session ID, use the button below to connect to the session.

Start Remote Support

Product Guides

Detailed help for PMTools and ezCRT.

Our PDF guides provide step-by-step instructions for PMTools, PIMM$, Carrier Bill Reconcile, QBI/QBC, and both versions of ezCRT.

PMTools

PMTools User Guide

A general getting-started guide covering PMTools setup, navigation, popular tools, reports, and common day-to-day features.

View PMTools User Guide

PIMM$

PIMM$ User Guide

Comprehensive instructions for package and mail receiving, customer notifications, package inventory, checkout, reporting, package quotas, and storage fees.

View PIMM$ User Guide

Carrier Bill Reconcile

Carrier Bill Reconcile Guide

Learn how to compare carrier invoices with PostalMate shipment data, identify billing discrepancies, and review late-shipment opportunities.

View Carrier Bill Reconcile Guide

QBI / QBC

PMTools QBI User Guide

Instructions for existing QBI and QBC users, including the workflow for creating QuickBooks journal entries from PostalMate sales information.

View QBI / QBC Guide

ezCRT with PMTools

PMTools ezCRT User Guide

For ezCRT included with PMTools. Covers customer computer rentals, Workbench operation, client workstations, printing, and sending completed rental transactions to CashMate.

View PMTools ezCRT Guide

Standalone ezCRT

Standalone ezCRT User Guide

For businesses using ezCRT without PMTools or PostalMate. Covers computer rentals, Workbench, client workstations, and print tracking while allowing the store to use its own POS.

View Standalone ezCRT Guide

Can't sign in?

We can still help.

If you are having trouble accessing your customer account, email our support team and let us know what you need help with.

Email Support

Other Resources

Looking for something else?

Downloads Training User Forum Customer Login

Workstation Setup

Windows Workstation Settings

Click any setting below to open the instructions.

Power settings - control panel

Computer Sleep = Never
  1. Click Start > Settings.
  2. Open System > Power & battery.
  3. Open Screen and sleep.
  4. Set computer sleep to Never.
Hard Drive Sleep = Never
  1. Click Start and type Edit power plan.
  2. Open Edit power plan.
  3. Click Change advanced power settings.
  4. Open Hard disk > Turn off hard disk after.
  5. Set to 0 (Never).
USB Power Saving = Off
  1. Click Start and type Edit power plan.
  2. Open Edit power plan > Change advanced power settings.
  3. Open USB settings > USB selective suspend setting.
  4. Set to Disabled.

Network adapter tune-up

Network = Private
  1. Start > Settings > Network & internet.
  2. Click Ethernet.
  3. Set Network profile type to Private.
Ethernet Only Supported
  1. Use a wired Ethernet connection.
  2. Do not use Wi-Fi for normal operation.
Wi-Fi = Off
  1. Start > Settings > Network & internet.
  2. Click Wi-Fi.
  3. Turn Wi-Fi Off.
IPv6 = Off
  1. Close PostalMate, CashMate, PMTools, and PM Utilities on all stations.
  2. Click Start and type Network Connections.
  3. Open View network connections.
  4. Right-click Ethernet > Properties.
  5. Uncheck Internet Protocol Version 6 (TCP/IPv6).
  6. Make sure Internet Protocol Version 4 (TCP/IPv4) remains checked.
  7. Click OK.
  8. Reopen the software after the network connection is back.

Why: changing the adapter while these programs are open can cause connection errors.

Ethernet Adapter Power Saving = Off
  1. Click Start and type Network Connections.
  2. Open View network connections.
  3. Right-click Ethernet > Properties.
  4. Click Configure.
  5. Open the Power Management tab.
  6. Uncheck "Allow the computer to turn off this device to save power."
  7. Click OK.
Ethernet Speed = 1.0 Gbps or Faster - CHECK ONLY
  1. Start > Settings > Network & internet > Ethernet.
  2. Find Link speed.
  3. It should show 1.0 Gbps or faster.

If slower, contact the owner/manager or support.

User settings

Windows User = Administrator
  1. Start > Settings > Accounts.
  2. Open Your info.
  3. Confirm the account shows Administrator.
User Account Control = Never Notify
  1. Click Start and type UAC.
  2. Open Change User Account Control settings.
  3. Move the slider to Never notify.
  4. Click OK.

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